I want you to feel good about everything you book or buy from Whole Woman. This page explains how refunds work for each offering.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If a product or service has a major problem, isn’t as described, or isn’t delivered with due care and skill, you’re entitled to a remedy, such as a refund, replacement or fix.
Digital products (PDFs and meditations)
Because digital products are delivered instantly and can’t be returned, I don’t offer refunds if you change your mind.
If your download doesn’t work, is faulty, or isn’t what was described, email me within 30 days and I’ll send a working copy or refund you.
Body Wisdom
- Cancel before your stillness window and you’ll receive a full refund, less a $40 admin fee.
- You can reschedule each booking once, free of charge, with 24 hours’ notice. Bookings missed without notice are forfeited.
- If your intake form isn’t completed at least 72 hours before your stillness window, your window will be rescheduled.
- Once your stillness window time passes, Body Wisdom is non-refundable.
Mother’s Blessings
- Your 50% deposit is non-refundable, as it covers preparation and materials bought specifically for your ceremony.
- With at least 14 days’ notice, you can reschedule once and your deposit carries across.
- Cancelling more than 7 days before your ceremony: your deposit is kept and nothing further is owed.
- Cancelling within 7 days: your balance is non-refundable, but I’ll review each situation individually and may refund up to 50% of your balance.
- If your baby arrives early, we’ll move your ceremony to a new date with no penalty.
Workshops & retreat sessions
Private and hosted workshops: deposit and cancellation terms are set out in your quote before you book.
Public workshops (tickets):
- Cancel 7 or more days before: full refund.
- Cancel within 7 days: credit towards a future workshop, or transfer your place to a friend.
If I need to cancel
If I cancel any booking for any reason, you’ll receive a full refund of everything you’ve paid, or a new date if you’d prefer.
How to request a refund
Email MATHILDE.CHAGNEAUD@GMAIL.COM with your name, what you booked or bought, and the reason. Approved refunds are paid to your original payment method within 10 business days.
